Frequently Asked Questions

ORDERING

We are currently taking PRE-ORDERS, orders will begin to ship in January 2024. Once shipped, standard shipping across North America is 4-7 business days. Worldwide shipping varries between 2-3 weeks (we do have distributors in select locations, in which case shipping time may be less) If you still have questions or want to drop us a note, email us at sales@newtraditionsstore.com.

We have strategic partnerships with Canada Post, UPS, FedEx, DHL, and USPS. We always ship locally to ensure no added duties or hidden fees due at arrival.

We ship across Canada and the United States (Hawaii and Alaska included). We also ship to UK, Europe, Australia, and New Zealand. We are unable to ship to PO Boxes at this time.

Keep a lookout on your inbox as we will send you an email with tracking details once your order has shipped from our warehouse.

We are a proudly Canadian small business based in the Greater Toronto Area.

INFLATABLES

The cord for each inflatable is 6ft. You may need an outdoor extension cord.

Once plugged, the inflatable is up in less than a minute. Then simply secure all the stakes from the inflatable to the ground one at a time.

Inflatables do not need to be brought indoors, our products are made with 100% waterproof materials. It is recommended that you unplug your inflatables in heavy rain or snow as they remain outdoors. For added protection, cover the adaptor area using plastic wrap and duct tape to prevent water damage in the electrical units. 

Our inflatables are safe to use both indoors and outdoors, away from sharp objects. Please note that the inflatables use a blower fan to stay inflated which can be 2-3 times louder than a household fan (this may be disruptive indoors, outdoors the sounds is dispersed and not noticeable).

Rips and tears can be easily patched using the Crystal Clear Gorilla Tape. It is made for outdoor inflatables, tents, and tarps. It is very heavy duty, waterproof, and crystal clear. It can be found at your local hardware stores/ amazon. Here is a link to show you what it looks like:

https://www.amazon.com/live/video/d3e3bc474a1e4f2493b23f96840b2101

Before applying, make sure the inflatable is clean of any loose dust and wetness.

We encourage our customers to leave the inflatables on during both day and night to spread the cheer and joy of the holidays.

RETURNS

We offer hassle-free returns up to 14 days after your item has been delivered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact us at sales@newtraditionsstore.com to initiate return process. PLEASE NOTE: All clearance sale items will be final sale. 

Please note you will be responsible for return shipping. 

We have a robust Quality Control team however we understand mistakes do happen. In the rare case your item is damaged or has a malfunction please contact us via email at sales@newtraditionsstore.com within 14 days of receiving your item and we will gladly exchange your item. 

WARRANTY

Our inflatable products are warranted against defects in material and workmanship for 90 days from the date of the shipment. Our warranty is a promise to our original purchaser (customer), that our products will be free from manufacturing defects in materials, workmanship and construction for the duration of the product warranty. This warranty does not cover normal product usage, wear, scratches, stains, tears, and scuffs, issues caused by improper installation, or use against our provided instructions. Always UNPLUG your inflatables during heavy wind, such as, but not limited to, when your area is under a weather warning (heavy winds, excessive rain, tornado etc.). Lastly, always prevent water damage to the power adapter using adequate coverage to prevent moisture accumulation. Contact us at sales@newtraditionsstore.com to initiate the warranty process.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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